01. Introduction
Welcome to Baracood, a premium French furniture brand that takes pride in offering high-quality craftsmanship. By using our website and making a purchase, you agree to the following Terms and Conditions, which ensure clarity and fairness in all transactions. Please read these terms carefully before placing an order.
02. Ordering process and payments
Our website is designed to provide a seamless shopping experience. Once you find the perfect piece of furniture, simply add it to your cart and proceed to checkout. At checkout, you will be required to provide accurate shipping and billing details. Payments must be made in full before an order is processed. We accept various payment methods, including credit cards and digital wallets, ensuring a secure transaction for all customers.
Occasionally, we may experience stock shortages or pricing errors. If this occurs, we will notify you immediately and either provide an alternative option or issue a full refund.
03. Shipping, delivery, and returns
We take great care in packaging and delivering your furniture to ensure it arrives in perfect condition. Our estimated delivery times vary based on location and product availability. Once your order is shipped, you will receive tracking details to monitor its progress.
If you receive a damaged or defective item, please contact us within 48 hours of delivery, providing photos of the issue. We will assess the situation and offer a suitable resolution, whether it be a replacement or a refund.
We offer a 14-day return policy for non-customized furniture. To qualify for a return, the item must be unused and in its original packaging. Please note that return shipping costs are the responsibility of the customer unless the return is due to an error on our part.
04. Warranty and product care
We stand behind the quality of our products, which is why we offer a 2-year warranty against manufacturing defects. This warranty covers structural integrity but does not extend to damages caused by improper use, accidental spills, or exposure to extreme conditions.
To extend the life of your furniture, we recommend following proper care guidelines, such as avoiding direct sunlight, using protective coasters, and cleaning with mild solutions.
05. Intellectual property rights
All content on our website, including product images, designs, and descriptions, is the intellectual property of Baracood. Unauthorized reproduction, distribution, or use of our materials is strictly prohibited.
06. Limitation of liability
While we strive to provide accurate product descriptions and high-quality items, Baracood is not liable for minor discrepancies in color, texture, or grain due to the natural variations in wood and other materials.
Additionally, we are not responsible for delivery delays caused by external factors such as customs processing, weather conditions, or carrier disruptions.
07. Dispute resolution and governing law
These Terms and Conditions are governed by the laws of France. In the event of a dispute, we encourage customers to reach out to our customer service team to find a mutually satisfactory resolution. If a resolution cannot be reached, the matter will be handled in the appropriate French legal courts.
08. Contact us
If you have any questions about our Privacy Policy or wish to exercise your data rights, please contact us at hello@baracood.com.